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FAQs

Subscription

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access the latest issue. Instruction on how to access will be in your email acknowledgment.
From that point onwards, you will receive all future issues, as long as your subscription remains active.

To login to key.aero please visit the key.aero website using the below link.

https://www.key.aero/user/signin

Please have your registered email address, Customer ID number, key.aero username and key.aero password to hand.

A bundle magazine subscription is a subscription that enables you to have both the E-magazine to download and the print magazine delivered or website access depending on the bundle purchased. It's offers you the best of both subscriptions at a heavily discounted rate. Each issue of the print magazine will be delivered to your door, and when you want to read on the go you will also be able to access on your mobile or tablet.

Yes. we are happy to help. Get in touch and we’ll help you to choose the best package for you

Simply call us or email and we will be happy to help.

Call+44 (0) 1780 480404 Email [email protected]

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal or cheque we will send you a reminder before the end of your subscription.

You can check the status of your subscription and renew all of your orders here by clicking on the 'Renew' section in your online account. To log in go to: https://subscriptions.keypublishing.com/user/login

If you have not yet registered, for your online account yet you can do this by going to the link above. If you need to add your email address to your account please email [email protected]

Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card or recurring PayPal you do not need to renew your subscription as your contract will continue until you cancel it with ourselves and your bank.

Yes. you can order on the website. Visit subscription offers for the latest prices

or give us a call on +44 (0) 1780 480404 and we can find the perfect offer for you.
We can even send you a gift card which will be delivered to the payers address for personalisation

How will I receive my free download code for subscribing to PC Pilot?

Your download code and relevant instructions will be sent to the email address registered to your Key Publishing account, usually within 48 hours of placing the order.

If for some reason we do not hold an email address, we will then post the code and instructions to the delivery address that we hold on our system

If you have any problems downloading your code, please contact us using the email address below.

Email [email protected]

Subscribers benefit from the best price per issue available on print and digital products.
And pay nothing for postage. In addition, subscribers have exclusive access to products and services such as event tickets, and seasonal sales. Subscribers also get money off all our shop products.

If your magazine subscription is set for automatic renewal and you wish to cancel it, please inform us before your renewal date, and we will ensure that no further payments are taken. Additionally, we recommend canceling the direct debit with your bank to avoid any unplanned charges. If you have any questions or need further assistance, feel free to contact us.

Privacy Policy

At Key Publishing, we are committed to protecting and respecting your privacy.

This General Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We have additional Privacy Policies for other processes or activities within our business. These can be accessed through the table of contents on this Notice.

We may change this Notice from time to time, so please check this page occasionally to ensure that you are happy with any changes.

Any questions regarding this Notice and our privacy practices should be sent by email to [email protected] or by writing to:

Key Publishing Ltd
PO BOX 100
Stamford
PE9 1XQ
UK

Alternatively, you can telephone +44 (0) 1780 755131

Who are we?

We are Key Publishing Group. The group includes:

UK – Key Publishing Ltd
Spain – Key Publishing Spain

Key Publishing Group has been publishing magazines and media for over 30 years and is now firmly established as the world’s leading publisher of aviation, transport and specialist leisure titles.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about roles or make enquiries about our services or if you register to receive one of our newsletters.

This includes information provided at the time of registering to use our website, subscribing to any service we provide or requesting further services.

We may also ask you for information if you enter a competition or promotion sponsored by us, sign up to an event, or if you report a problem with our website.

We also collect information you provide to us by other means (including, for example, by telephone, fax, post or email) including:

  • If you contact us, we may keep a record of that correspondence
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • Details of your visits to our website and the resources that you access

What type of information is collected from you?

The personal information we collect might include your name, business name, address, email address, IP address and telephone numbers.

How is your information used?

We may use your information to:

  • Carry out our obligations arising from any contracts between you and us
  • To ensure that content from our website is presented in the most effective manner for you and for your computer
  • To keep you informed about changes to our services
  • To let you know about events you may be interested in attending

We review our retention periods for personal information on a regular basis. We are legally obliged to hold some types of information to fulfil our statutory obligations. We will hold your personal details for as long as necessary for the relevant activity.

Who has access to your information?

  • We will not sell or rent your information to third parties
  • We will not share your information with third parties for marketing purposes without your explicit consent
  • We may transfer your personal information to a third party (or clients) as part of our contractual obligations such as a mailing house so that the subscription copies of your magazine can be delivered. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected
  • We may disclose your information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our website terms of use, any of our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Key Publishing Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Lawfulness of Processing

We are required to inform you on what lawful bases we are obtaining and processing your personal data. In general, this will be Legitimate Interests. Where this differs is documented in the specific Privacy Notice for that process.

Marketing Information

We use your personal information to update you about new products, services and events. We will only contact you with your consent. You will provide this either when you fill in a form to provide your data, by signing up for a newsletter, selecting your preferences in your online account or when you call us. We may personalise the message content based on information you provide us with, purchases you make and your use of our websites.

You are entitled to withhold this consent and opt out from receiving such communications at any time, by not giving your consent on the form that collects your details or telling the operator when you call. You can also update these options by unsubscribing, adjusting your preferences, or contacting us by email at [email protected] or by post at:

Key Publishing Ltd
PO BOX 100
Stamford
PE9 1XQ
UK

 

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information we hold about you. If you have an online account, you can update your details in the ‘my account’ section on the online shop. Otherwise, if you change your email address or any other information we hold about you is inaccurate or not up to date, please email us at [email protected], or write to us at:

Key Publishing Ltd
PO BOX 100
Stamford
PE9 1XQ
UK

Alternatively, you can telephone on +44 (0) 1780 480404

Your Rights

  • You have the right to ask for a copy of the information Key Publishing Group hold about you.
  • Require the erasure of personal information concerning you in certain situations.

You can request this information by contacting the Compliance Officer at the address above, by email to: [email protected] or by telephone on +44 (0) 1780 755131.

Your CCPA Rights

In addition to the general rights set out under this Privacy Policy, if you are a resident of California, Californian law means you have a number of important rights free of charge. In summary, those include rights to:

  • Request information, including a list of the categories of Personal Information (e.g. name, email, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third-parties’ direct marketing purposes, from businesses with whom you have an established business relationship, & the names and addresses of all such third parties.
  • Portability of such information and receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

We do not sell your data to third parties, and the categories of information that we collect are listed above in this policy, but for any queries or other requests please email [email protected]

Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you are linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

Review of this Notice

We keep this Notice under review. This Notice was last updated in August 2020

Contact Information

Address
Key Publishing Ltd.
PO Box 300
Stamford Lincolnshire
PE9 1NA

Telephone Number: 01780 480404

Customer Service opening times are 8.30am – 5.30pm Monday to Friday, closed weekends.

To make sure our marketing emails come direct to your inbox please add our email addresses to your safe sender list. Our email addresses are [email protected] and [email protected] 


Instructions for main email providers:


Gmail:

Go to your Gmail settings (gear icon > See all settings). 

Go to the "Filters and Blocked Addresses" tab. 

Click "Create a new filter". 

In the "From" field, enter the email address you want to add to the safe senders list. 

Click "Create filter" and select "Never send it to Spam". 


Outlook/Hotmail/Office365:

Sign in to Outlook Web App. 

Select "Settings" > "Mail". 

Under "Options," select "Block or allow". 

Enter the email address or domain in the "Enter a sender or domain here" text box and press Enter or select the "Add" icon. 

(Optional) Select the "Trust email from my contacts" check box. 

Select "Save". 


Yahoo Mail:

Go to your Yahoo Mail settings (gear icon > More settings). 

Click on "Junk E-mail". 

Click on "Safe Senders". 

Enter the email address or domain in the "Add Safe Senders" box and click "Save". 


Apple Mail (iOS):

Open the email from the sender you want to add to the safe sender list. 

Tap the sender's email address at the top of the email. 

Tap "Create New Contact" to add the address to your contacts list. 

Open the message, tap the From email address, and then tap "Create New Contact" to input the address in the contacts list. 


Outlook (Desktop):

Go to the Home tab and, in the Delete group, select Junk > Junk E-mail Options. 

Go to the Safe Senders tab and select Add. 

Type in either the email address or the domain name you wish to add. 

Click OK.

 



Terms of Service

Welcome to our online shop.

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products and services to you.

1.2 Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.
On this website and in correspondence relating to our subscriptions, products, event tickets and other services, the terms "Key Publishing", "We" and "Us" refer collectively to Key Publishing Limited. Key Publishing Limited is a company incorporated in England and Wales under company number 02713662, whose registered office is at units 1-4 Gwash Way Industrial Estate, Ryall Road, Stamford PE9 1XP. Our VAT registration number is 4455583329.

2.2 How to contact us.
If you have any questions about these terms and conditions, please contact us.

2.3 How we may contact you.
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.
When you place an order to purchase a subscription from us, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation confirms acceptance of your offer to buy the subscription(s) ordered. For one-off products (e.g. special editions, merchandise, books or back issues), we only accept your order, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.

3.2 Your status.
By placing an order through the website, you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old and that the information you have provided with your order is complete and accurate. You agree not to reproduce, duplicate, copy, sell, resell, or exploit the products or any portion of them without express written permission by us.

3.3 If we cannot accept your order.
We are under no obligation to accept your order. However, if we are unable to accept your order, we will inform you of this and will not charge you for the subscription, product, or ticket. This might be, for example, because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because a digital product is no longer available on your preferred platform, because an order (in our sole judgment) appears to be placed by dealers, resellers or distributors, or because we are no longer able to run an event.

3.4 Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. If you have ordered a subscription, we will also assign a subscription number to your order and email or post this to you. It will help us if you can tell us the order number and/or subscription number whenever you contact us about your order.

4. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).

5. OUR RIGHTS TO MAKE CHANGES

5.1 Minor changes to the products or to the features at an event.

We may change the products:
(a) to reflect changes in relevant laws and regulatory requirements;
(b) to give effect to editorial changes, such as the size of the publication; and
(c) to give effect to changes to event features or displays.

5.2 More significant changes to the products and these terms.

In addition, we may make other changes to these terms prices or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

5.3 Updates to digital content.
We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.

5.4 More significant changes to an event and these terms.
We may need to change the location and/or the date of an event, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any unused tickets.
6. PROVIDING THE PRODUCTS

6.1 Delivery costs.

The costs of delivery will be as displayed to you on our website.

6.2 When we will provide the products.
During the order process we will let you know when we will provide the products to you.

(a) Have you ordered a print subscription?
Print subscription copies should arrive close to the on-sale date of the magazine. We will supply each issue to you until the subscription expires or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 9. For offers with Added Extras, products will be despatched when the first subscription payment of the subscription is collected.

If the print copy has not arrived by, in the UK 5 working days, or 28 days for overseas, after the on sale date then, unless affected by events outside of our control, such as ( but not limited to) postal strikes, pandemics, shipping delays, then a replacement subscription copy will be provided free of charge on request.

All such request must be made within 60 days UK and 90 days overseas of the on-sale date in order to qualify for a free replacement copy.

(b) Have you ordered a digital subscription?
We will make any digital content available for access on completion of your order. An email confirmation will be sent to you with instructions on how to access your digital edition. Any subscription for digital content will start with the next available issue. We will supply each issue to you until the subscription expires or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 9.

(c) Have you ordered a one-off product (e.g. special editions, book, merchandise or back issue)?
We will deliver these to you within a reasonable period of time. Please allow up to 28 days for delivery from the date of your order being placed, international shipments may take longer

6.3 We are not responsible for delays outside our control.
If our supply of the products is delayed by an event outside our control (such as adverse weather conditions, postal delays and industrial action), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.9 When you become responsible for the goods.
The goods will be your responsibility from the time we deliver the goods to the address you gave us.

6.10 When you own goods.
You own the goods once we have received payment in full.

6.11 What will happen if you do not give the required information to us.
We may need certain information from you (such as your current postal address) so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, if you give us incomplete or incorrect information, or if you do not keep this information updated (e.g. if you move home and do not tell us your new postal address), we may either end the contract (and Clause 11 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late, or not supplying any part of them, if this is caused by you not giving us the information that we need within a reasonable time of us asking for it.

6.12 Reasons we may suspend the supply of products to you.
We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) deal with the temporary suspension of a publication.

6.13 Your rights if we suspend the supply of products.
(a) Have you ordered a print or digital subscription?
If a publication you have subscribed to will be unavailable temporarily, we will contact you in advance to tell you we will be suspending supply of the publication, unless the problem is urgent or an emergency. If the publication is unavailable for longer than 4 weeks, then we will allow you to cancel your contract with a full refund of any sums you have paid in advance for the subscription, minus any discount related balance.

(b) Have you ordered a one-off product (e.g., special editions, merchandise, or back issues)?
We will contact you in advance to tell you we will be suspending supply of the product unless the problem is urgent or an emergency. You may contact us. to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

6.14 We may also suspend your subscription if you do not pay.
If you do not pay us for your print or digital subscription when you are supposed to (see Clause 11.5) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 11.7). We will not charge you for the products during the period for which they are suspended.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 Ending your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some, or all your money back), see Clause 10
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.3;
(c) If you have just changed your mind about the product, see Clause 7. If you have bought merchandise, you may be able to get a refund if you are within the cooling-off period (see Clause 7.4(a)), but this may be subject to deductions, and you will have to pay the costs of return of any goods.
(d) At the end of a trial subscription period, see Clause 7.5.


7.2 Exceptions to the right of cancellation.
Please note that you are unable to cancel purchases of one-off print products (e.g., special editions or back issues) or purchases of event tickets, once your order has been accepted by us subject to Clause 10. The right of cancellation also does not apply to:
a) the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery;
b) the product is damaged ; or
c) the supply of goods made to your specifications or clearly personalised.

7.3 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and/or any outstanding issues. If you have bought a ticket to an event, we may give you the option to transfer your ticket to someone else or to attend an alternative event. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 5.2);
(b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended delayed or relocated an event; or
(e) you have a legal right to end the contract because of something we have done wrong

7.4 How long do I have to change my mind?
(a) Have you bought a print or digital subscription?
In this case you may cancel an unserved (without a gift) subscription at any time and receive a refund. In the event the subscription included a gift which has been received then no refund is available.

(b) Have you bought merchandise?
You have 14 days (or 28 days for overseas deliveries) after the day you (or someone you nominate) receive the goods, unless your goods are split into several deliveries over different days, in which case you have until 14 days (or 28 days for overseas deliveries) after the day you (or someone you nominate) receive the last delivery to change your mind about the goods. You will need to return the product to us. You will be responsible for the cost of returning the item to us, unless Clause 8.3 applies.

7.5 Ending the contract at the end of a trial.
Your subscription will continue at the normal subscription rate advertised with the offer you redeemed unless you tell us otherwise. If you do not want to continue after your trial, you must cancel at least 14 days before your next payment date contact us. (see Clause 8). You can find your next payment date on your welcome email/letter.

8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

8.1 Tell us you want to end the contract.
To end the contract with us, please contact us. Please provide your name, address, details of the order and, where available, your phone number and email address. For direct debit payments, you can also contact your bank or building society to cancel the payments.

8.2 Returning products after ending the contract.
If you end the contract for any reason after a product has been dispatched to you or you have received them, you must return them to us. The products must be complete and in the same condition as when you received them. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us that you wish to end the contract.

8.3 When we will pay the costs of return.
We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a significant delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong; or
(c) if we delivered the products to you in error.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.4 How we will refund you.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.5 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your mishandling of them. If we refund you the price paid before we can inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.6 When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:
(a) If you have returned merchandise to us, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 7.2.
(b) If you have cancelled a print or digital subscription, your refund will be made within 14 days of your telling us you have changed your mind.

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, current postal address;
(c) you do not, within a reasonable time, allow us to deliver the products to you;
(d) you reproduce, duplicate, copy, sell, resell, or exploit any of our products or any portion of them without express written permission by us; or
(e) we have reason to believe you are placing orders as a dealer, reseller, or distributor.

9.2 You may have to compensate us if you break the contract.
If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs that we will incur as a result of your breaking the contract.

9.3 We may withdraw a publication.
We may write to you to let you know that we are going to stop providing one of our publications. If you have subscribed to this publication, we will let you know in advance of our stopping the supply of the publication and will give you the option to either receive an alternative publication on a subscription basis at the same price, or to cancel your contract with a full refund of any sums you have paid in advance for the subscription.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1 How to tell us about problems.
If you have any questions or complaints about the product, please contact us.

10.2 Your obligation to return rejected products.
If you wish to exercise your legal rights to reject products where there is a problem with the product, you may be required to post them back to us. We will pay the reasonable costs of postage. Please contact us for instructions.

11. PRICE AND PAYMENT

11.1 Product prices.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product or price offer without notice at any time. Discount savings for subscriptions are calculated against the full subscription price (basic annual rate).

11.2 Where to find the price for the product.
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 11.4 for what happens if we discover an error in the price of the product you order.

11.3 We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.4 What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.5 When you must pay and how you must pay.
We accept payment with Direct Debit, Visa, Mastercard and PayPal. When you must pay depends on what product you are buying:
(a) For print subscriptions and one-off products (e.g. special editions, merchandise or back issues), you must pay for the products before we dispatch them. If you have ordered a subscription using a free trial, you will be charged if you do not cancel before the end of the free trial period see Clause 7.5.
(b) For digital subscriptions, you must pay for the subscription before you download any issues. If you have ordered using a free trial, you will be charged if you do not cancel before the end of the free trial period see Clause 7.5.

11.6 Direct debit offers.
Direct debit offers are available to UK billing and delivery addresses only. Direct debit customers are covered by the direct debit guarantee.

11.7 What to do if you think an invoice is wrong.
If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.

12. SPECIAL SUBSCRIPTION OFFERS

12.1 Short-term introductory offers and free trials.
We sometimes run short-term introductory offers or free trials for our subscription products. These offers include an introductory rate or free trial period that increases to a standard subscription rate after the initial payment term or free trial period. These offers are open to new customers only and are limited to one trial offer per magazine, per household. We reserve the right to reject or cancel any subscription purchased using a short-term introductory offer or free trial at any point if the customer has previously purchased a subscription for that magazine or any other magazine in the Key Publishing portfolio/ Key Publishing Limited portfolio.

12.2 Introductory offers with Added Extras.
We sometimes run introductory offers for our subscription products that include an "Added Extra" in the promotion (e.g., subscribe and receive a water bottle). These introductory offers are open to new customers only. We reserve the right to reject or cancel any subscription purchased using an introductory offer with an Added Extra at any point if the customer has previously purchased a subscription for that magazine. Should the Added Extra be unavailable we reserve the right to offer an alternative gift of equal value.

13 COVERMOUNTS

We occasionally include a covermount gift or supplement with magazines that are put on sale in retail outlets the UK. These items are not included in subscription copies. Occasionally some subscriber copies may be sent with covermounts, and supplements included, however this is the exception rather than the rule. Digital only subscriptions, or print subscriptions delivered to an address outside of the UK, do not include supplements or covermounts.

14. COMPETITIONS AND PRIZE DRAW RULES

All prize draws and competitions which are associated with our magazines, magazine subscription offers, or events are subject to separate Terms and Conditions.

15. AWARD ENTRIES

All entries for awards which are associated with our magazines or events are subject to separate Terms and Conditions.

16. FREE ISSUE PROMOTIONS

16.1 Entry into a free magazine issue promotion is free. Each promotion is open to residents in the UK aged eighteen (18) or over, excluding employees and past employees of Key Publishing Limited, its printers and agents, and anyone materially connected to the administration of the Promotion. Proof of eligibility must be provided upon request from Key Publishing Limited.

16.2 To request your free issue of the magazine, you may need to submit your full and complete details on the entry form. We may also require you to include a contact telephone number. This is to prevent fraud, confirm your details and advise you of other relevant promotions. Where a contact telephone number is required, one of our agents will call you on the telephone number you have provided. You will receive a call within the hours of 9am and 5pm Monday to Friday to collect your details and advise you of other relevant promotions.

16.3 Where a contact telephone number is required, you must speak with one of our agents within 7 days of submitting your request and provide all requested details (for example, address) in order to be eligible to receive the free issue. Please allow 28 days for receipt of your free issue after your details have been taken over the phone. This will be confirmed by email or post.

16.4 Limited to one copy per UK address. You will be sent one issue copy of the next available issue within 28 days after your details have been taken over the phone. Magazines will be sent by post, to UK addresses only.

16.5 Key Publishing Limited will from time to time limit the number of free copies available. You will be notified in advance if this is the case and advised to return later when stock is available again.

16.6 Entry made online using methods generated by a script, macro or the use of automated devices will be void.

16.7 Use of a false name, address, telephone, or date of birth will result in disqualification. Key Publishing Limited accept no responsibility for requests unsuccessfully submitted.

16.8 Any information submitted by you must be personal to and relate specifically to you. Key Publishing Limited will process your personal data for the purposes of administering the Promotion and in connection with Key Publishing Limited magazine subscriptions, in accordance with the Key Publishing Limited Privacy Policy.

16.9 Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements, may result in forfeiture of the Promotion.

16.10 The Promotion is subject to availability. Key Publishing Limited accept no responsibility whatsoever for elements of the Promotion being withdrawn or amended.

16.11 Key Publishing Limited reserves the right to amend or alter the Promotion Terms & Conditions at any time.

16.12 This Promotion may be modified or withdrawn at any time.

16.13 The Promotion is as stated and is not transferable to another individual. No cash or alternate magazines will be given with the exception that in the event of circumstances outside of its control, Key Publishing Limited reserves the right to substitute magazines.

16.14 In the event of a discrepancy between these Promotion Terms & Conditions and the details in the promotional material, the details of the promotional material shall prevail.

17. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

17.1 We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

17.3 If defective digital content which we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

17.4 We are not liable for business losses.
The supply of products for business to business use excludes liability for any loss of profit, loss of business, business interruption, or loss of business opportunity. All other products supplied are full domestic and private use.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our privacy policy.

19. OTHER IMPORTANT TERMS

19.1 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within a reasonable period of us telling you about it and we will refund you any payments you have made in advance for products not provided.

19.2 You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

19.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.

19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority operating under English Law decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment later.

19.6 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law.

19.7 Limited edition model terms and conditions

19.7a  Customer deposits are placed to secure a limited edition pre-order with Key Publishing and are non-refundable.

19.7b  Due to the limited production of these products, Key Publishing restricts customer orders to a maximum of two per customer.

19.7c  Customers will receive regular updates via Key Publishing's email newsletters where marketing emails are accepted at the time of committing to a pre-order. If marketing emails are not accepted, it is the customers responsibility to keep up to date with development of the product through Key Model World, Hornby Magazine and the associated social media channels.

19.7d  Balance payment emails will be sent to customers on delivery of the model to our warehouse. Customers will have 28 days after the date of the first balance payment email being sent to complete their pre-order with Key Publishing. Pre-order balance payments not completed within this timescale will see the pre-ordered model released for general sale.

Shipping Policy

Key Publishing charge delivery per entire order, rather than per single product, with the exception of any magazine subscription order, which will not be subject to postage charges. At the checkout page, you will be presented with the appropriate delivery options for your order to allow you to select the option that you prefer. All charges will be made clear prior to you being asked to confirm final payment for your items.

Please note: Subscription purchases do not incur any additional delivery charges.

Import duties & customs

VAT and Duty.

All of our prices are inclusive of Value Added Tax at the current UK rate of 20%. Books and magazines are zero-rated in the UK. For export orders it is the responsibility of the customer to make sure they are aware of any duty charges that may be made by the country of origin upon delivery.

Key Publishing Ltd are not liable for any duty charges that may be incurred

PLEASE NOTE this is NOT applicable to any print subscriptions.

EU delivery.

Currently due to the Brexit transitional period, you may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.

We are looking at various options to switch to a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

Non-EU delivery.

Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes.

If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.

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